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  FAQ On Auto Insurance
  How a damage insurance claim can be filed in the event of an accident?

How an insurance claim be filed incase the insured vehicle is stolen?

What are the rules about insurance transfer when transferring vehicle from one person to another. Is old policy transfers to the buyer or he has to take new policy. Is there any time limit about it?

For what value the car is to be insured - Depreciated value or reinstatement value?

What factors influence the premium for a car insurance?

How much would the insurance company pay in the event of an accident?
How a damage insurance claim can be filed in the event of an accident?
In the event of an accident, which involves damage to the vehicle, one makes an ‘accident claim’ to the insurance company. An ‘accident claim’ covers the cost of repair to the car and the cost of replacing damaged parts to the extent covered by the insurance policy.

Typically, the procedure to claim ‘accident insurance’ is as follows:
Inform the insurance company about the accident, the time, date and place of the accident. Insurance companies have forms for filling these details and one can obtain these forms from any branch of the insurance company.
File a First Information Report (FIR) at the police station closest to the place of mishap. Documents related to the vehicle like registration book, tax paid receipt, insurance papers, driving licence, etc. are needed while lodging the FIR.
Take the vehicle to a reputed workshop for repair and get a repair estimate from the workshop.
Submit the estimate to the insurance company.
A surveyor from the insurance company will come for an inspection of the vehicle, and to assess the cost of restoring the vehicle to its pre-accident condition.
Based upon the surveyor’s report, the insurance company will make a final settlement of the estimate and the deal is closed.
Inform the insurance company the time, date and place of the accident. You can get a standard form for filling in these details from any insurance company branch.
‘Accident claims’ are normally processed quickly enough. To enable the process go smoothly, it is advised to keep all documents related to the vehicle handy. However, vehicle surveyors are a moody lot, and one may have to bargain a bit to increase the claim amount from the insurance company.
How an insurance claim be filed incase the insured vehicle is stolen
Thefts insurance claims take longer to settle as the RTO and police are required to submit their report stating that vehicle has not been recovered. Now this report gets done only after an investigation by both the authorities, which could take a long time. Six months is the conservative estimate.

Typically, one can claim ‘theft insurance’ by following these steps:
Inform the nearest police station about the theft and file a FIR .
Inform the insurance company.
Inform about the stolen car and documents to the concerned registration authority and get duplicate document issued.
Make the claim for insurance in the prescribed claim form of the insurance company.
What are the rules about insurance transfer when transferring vehicle from one person to another. Is old policy transfers to the buyer or he has to take new policy. Is there any time limit about it?
Yes, the old policy can be transferred in the name of buyer by submitting the copy of Form 29/30 and copy of Registration book/Owner book. The above process preferably should be done within 30 days.
For what value the car is to be insured - Depreciated value or reinstatement value?
The car is neither to be insured for reinstatement value nor for depreciated value. It is to be insured for second-hand value in the local market for a similar type of car for a similar model. In the event of loss, the liability of insurance company is the maximum compared to the market value or the amount of insurance whichever is less.
What factors influence the premium for a car insurance?
The cubic capacity, use of car, normal area of operation and the value of car proposed for insurance decide the premium payable and also various extensions opted for.
How much would the insurance company pay in the event of an accident?
In case of an accident, the insurance company pays for cost of damaged parts which are replace and the labour cost to repair the vehicle. As per the revised regulations, depreciation is not deducted from the cost of the parts except for the tyres and tubes for which 50 percent depreciation is deducted.
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